Terms and Conditions

Payments, Taxes, Fees and Refund

Customer agrees to pay for all products purchased through VSD and be responsible for the timely payment of any and all outstanding balance. VSD may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in U.S. dollars. Payments unless otherwise specified in the purchase receipt shall be due Cash on Delivery.
Checks that are unpaid due to insufficient funds, stop payment, or other reasons shall be subject to a twenty-five-dollar ($25) processing fee. Late payment shall result in a fifty-dollar ($50) late fee in addition to interest charge of one-half percent (1.5%) for any calendar month for which payment or partial payment remains due.
Product prices may change at any time. VSD does not provide price protection or refunds in the event of a price reduction or promotional offering.

VSD offers a 30-day exchange. No exchanges will be accepted without a Merchandise Exchange Authorization from VSD. Please coordinate by phone before exchanging any product. Exclusions and Limitations in Limited Warranty apply. Exchange of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Re-stocking fee will apply to exchanges with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. VSD reserve the right to refuse incomplete or damaged exchanges. If approved by VSD, exchange will be issued as online reward points. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.

LIMITED WARRANTY

Warranty Coverage

Video & Sound Distribution warranty obligations are limited to the terms set forth below: Video & Sound Distribution (“VSD”) warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion VSD will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes VSD’ property. When a refund is given, your product becomes VSD’ property.
NVRs/DVRs: For a period of three (3) years on Platinum Series Products, two (2) years on standard HD-SDI and Analog Products, including the hard drives installed by VSD at system configuration, from the date of original purchase.

CAMERAS: For a period of three (3) years on Platinum Series cameras; two (2) years for Platinum series PTZ high speed dome; one (1) year for HD-SDI, Analog, IP and PTZ cameras from the date of original purchase.
ACCESSORIES: For a period of one (1) year from the date of original purchase on all accessories, and a period of two (2) years on power supplies.

Return Merchandise Authorization (RMA) Policy

When you contact VSD for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to VSD. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect.

The purchaser is responsible for, at their own expense, delivering the product(s) to the VSD sales office from which they made the purchase.

DOA policy - Free Ground shipping will be arranged at VSD’ expense for all products determined by VSD Technical Support to be DOA within 10 business days after delivery by VSD. If a product is deemed defective more than 10 business days after VSD delivery, or deemed NOT to be DOA, VSD’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. VSD reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, VSD may impose a $50 handling fee.

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from VSD, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and VSD is not responsible for data that may be lost or damaged during transit, repair or replacement. VSD will not install or reinstall any software that is not of the original system configuration.

Exclusions and Limitations

Shipping Terms

VSD is not liable for any damage to or loss of any programs, data, or other information stored later by the user on the DVR, NVR, CAMERA, or ACCESSORIES. Recovery and reinstallation such programs and user data are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, negligence, mishandling, misuse, abuse, or products not supplied by VSD; (b) to damage caused by faulty installation, misconfiguration, misapplication, improper operation, alteration or modification without written permission of VSD, or service performed by anyone other than an VSD authorized personnel; (c) to damage caused by power surge, improper voltage supply, lightning strike, flood, earthquake, or damage that is attributable to nature disasters; (d) if the VSD serial number has been removed or defaced; (e) to misapplications in other environment and/or used with non VSD products.
IN NO CASE SHALL VSD, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY VSD PRODUCT, OR ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST OF CONTRACTS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH VSD PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCTVSD SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. . VSD DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT OR SERVICE WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND VSD DISCLAIMS ANY LIABILITY RELATING THERETO. VSD SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IF VSD CANNOT, IN SOME STATES OR JURISDICTIONS, LAWFULLY CLAIM LIMITATION OF LIABLITY OR DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY AND VSD’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. No VSD reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. © 2016 Video & Sound Distribution All rights reserved. VSD and the VSD logo are trademarks of Video & Sound Distribution, registered in the U.S. and other countries.
(TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE)

*Free shipping applies only to standard ground shipping within the forty-eight (48) contiguous United States; Not valid for international delivery addresses or Alaska, Hawaii and U.S. territories. Valid on qualified orders only. Please contact your sales Representative for an explanation of qualified orders.